Visitor Experience Host (Weekends & Events)

National Trust; Stafford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry for you and guest

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday entitlement up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust Shugborough Estate is seeking a customer-focused team member to welcome visitors, provide information, and help create memorable experiences. You will support parking, answer questions, and assist in growing membership while contributing to events and online activity.

Reporting to the Welcome Manager, you will join a small team of staff and volunteers at Visitor Reception, with emphasis on friendly service, flexibility, and a willingness to learn new skills to support the estate’s

Responsibilities

• Deliver a great all-round customer service experience.
• Direct visitors and parking cars, answer queries and provide information.
• Help grow National Trust membership and participate in events and social media promotions.
• Strive to ensure visitors have the best day possible.

Skills

Great customer service

Teamwork

Self-motivation

Organisation

Adaptability

Job description

National Trust Shugborough Estate is seeking a customer-focused team member to welcome visitors, provide information, and help create memorable experiences. You will support parking, answer questions, and assist in growing membership while contributing to events and online activity.

Reporting to the Welcome Manager, you will join a small team of staff and volunteers at Visitor Reception, with emphasis on friendly service, flexibility, and a willingness to learn new skills to support the estate’s