Visitor Experience Manager — Events, Engagement & Income

Painswick Rococo Garden Trust; Stroud; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

8% employer pension contributions

Free admission

20% café and shop discount

Lunch provided

Job summary

Painswick Rococo Garden Trust is seeking a Visitor Experience Manager to lead our visitor experience programme, events, family trails, interpretation and customer service, bringing the 18th-century garden to life.

You will manage a small team and volunteers, drive income through events and venue hire, ensure high standards of service, and collaborate with designers and suppliers. This is a full-time role based in Painswick, Gloucestershire, with weekend commitments.

Qualifications

• Hands-on experience delivering interpretation and visitor operations in a heritage/visitor attraction setting.
• Experience leading staff and volunteers with strong leadership skills.
• Ability to mix strategic planning with day-to-day delivery and to meet deadlines.
• Proven ability to inspire delivery and provide excellent customer service.
• Experience in running profitable events and managing budgets to maximise income.

Responsibilities

• Develop the annual visitor experience strategy with events, trails and activities.
• Lead and develop a small team and volunteers, with clear objectives and feedback.
• Ensure excellent customer service and a welcoming visitor environment.
• Oversee interpretation, site materials, and tours, working with external designers.
• Set and monitor financial targets to maximise profitability of events.
• Oversee volunteers, safeguarding, health and safety compliance.

Skills

Leadership

Customer service

Strategic planning

Budgeting

Communication

Tools

Microsoft Office

Job description

Painswick Rococo Garden Trust is seeking a Visitor Experience Manager to lead our visitor experience programme, events, family trails, interpretation and customer service, bringing the 18th-century garden to life.

You will manage a small team and volunteers, drive income through events and venue hire, ensure high standards of service, and collaborate with designers and suppliers. This is a full-time role based in Painswick, Gloucestershire, with weekend commitments.