Visitor Experience Officer

National Trust; Malvern Hills; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Visitor Experience Officer for Croome Park in Worcestershire. The role focuses on delivering an exceptional visitor day, creating engaging experiences, and coordinating volunteer contribution.

You will work with the Visitor Experience Manager in a team-based environment, developing interpretive materials, signage, and marketing content while maintaining presentation standards across the site.

Qualifications

• Experience delivering visitor services or similar in a cultural/historic venue.
• Ability to manage multiple deadlines and workloads.
• Strong organisational skills and attention to detail.
• Excellent communication with diverse audiences.

Responsibilities

• Provide a high-quality visitor experience and memorable day for guests.
• Plan and run events/activities and create interpretive displays.
• Write for interpretation and signage; contribute to marketing content.
• Manage volunteers and work with the Visitor Experience Manager.
• Ensure safety standards and quality presentation on site.

Skills

Deadline management

Organisation & planning

People communication

Team player

IT literacy

Interpretive materials production

Tools

Microsoft Office

Web & social media

Job description

Summary

We're looking for a Visitor Experience Officer to join us at Croome Park! This role is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. Salary: £27,612 per annum Contract Duration: Permanent Working Pattern: You'll work 37.5 hours per week, including weekends on a rota basis. This role is?required?to work with vulnerable groups including?children,?and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.?

What it's like to work here

You'll be reporting to Visitor Experience Manager, working in the Worcestershire Visitor Experience team, although your day-to-day role will be based at Croome. You'll also be part of the portfolio's Duty Management Team.

At Croome, we tell the story of incredible innovation, devastating loss, remarkable survival and magnificent restoration. Today, we creatively re-interpret Croome's rich history, from the life and legacy of the Earls of Coventry to its time as a boys' school, and later a home for Hare Krishna devotees. Our programme is committed to creativity and curiosity, often working with artists and communities to bring to life the stories of the past for audiences of today.

Click here for more information about this location

What you'll be doing

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. Using creativity and curiosity, you'll enjoy make experiences our visitors will enjoy and remember, as well as manage volunteers.

With your team, you'll be welcoming people and inspiring them to really get to know Croome. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place and its stories to life for everyone who comes here. You're likely to also write and contribute to interpretation and signage, check standards of presentation on site, write for our web pages, and contribute to marketing content.

You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. You'll be committed to evaluation, understanding what our audiences think, implement efficiencies and improve visitor experiences.

You can view the full role profile for this role in the document attached. You?don't?need to have?all?the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of?what's?possible in this role.?

Who we're looking for

We'd love to hear from you if you're:

• used to working to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT, including Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.