Visitor Experience Officer

National Trust; Worcester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Job summary

Croome Park is seeking a Visitor Experience Officer to connect with visitors, inspire them, and ensure they have a memorable day. You will work with volunteers and help run events, create displays, and contribute to interpretation and marketing content.

You’ll report to the Visitor Experience Manager at Worcestershire, with duties based on site at Croome. The role requires a commitment to inclusive visitor experiences and safety procedures.

Qualifications

• Experience meeting multiple deadlines and managing own workload.
• Strong organisation and planning with attention to detail.
• Ability to communicate with a wide range of people.
• Experience producing interpretive materials and marketing materials.
• Familiar with health and safety procedures.

Responsibilities

• Provide outstanding service to visitors and manage volunteers.
• Devise and run events and activities; create interpretive displays.
• Contribute to signage, interpretation, and marketing content.
• Ensure standards of presentation on site are maintained.
• Collaborate with the Visitor Experience Manager and team.

Skills

Deadline management

Organization and planning

People skills

Team player

IT skills (MS Office, web, social)

Interpretive materials / marketing

Health and safety knowledge

Job description

We're looking for a Visitor Experience Officer to join us at Croome Park! This role is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £27,612 per annum

Contract Duration: Permanent

Working Pattern: You'll work 37.5 hours per week, including weekends on a rota basis.

This role isrequiredto work with vulnerable groups includingchildren,and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

What it's like to work here

You’ll be reporting to Visitor Experience Manager, working in the Worcestershire Visitor Experience team, although your day-to-day role will be based at Croome. You’ll also be part of the portfolio's Duty Management Team.

At Croome, we tell the story of incredible innovation, devastating loss, remarkable survival and magnificent restoration. Today, we creatively re-interpret Croome’s rich history, from the life and legacy of the Earls of Coventry to its time as a boys’ school, and later a home for Hare Krishna devotees. Our programme is committed to creativity and curiosity, often working with artists and communities to bring to life the stories of the past for audiences of today.

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. Using creativity and curiosity, you'll enjoy make experiences our visitors will enjoy and remember, as well as manage volunteers.

With your team, you’ll be welcoming people and inspiring them to really get to know Croome. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place and its stories to life for everyone who comes here. You're likely to also write and contribute to interpretation and signage, check standards of presentation on site, write for our web pages, and contribute to marketing content.

You’ll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. You'll be committed to evaluation, understanding what our audiences think, implement efficiencies and improve visitor experiences.

You can view the full role profile for this role in the document attached. Youdon'tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

Who we're looking for

We’d love to hear from you if you’re:

• used to working to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT, including Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Croome Park, High Green, Worcester, WR8 9JS

Documents

Visitor Experience Officer - B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 22 November 2026

Provisional Interview Date: 03 December 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.