Engaging Visitor Experience Lead

National Trust; Malvern Hills; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Visitor Experience Officer for Croome Park in Worcestershire. The role focuses on delivering an exceptional visitor day, creating engaging experiences, and coordinating volunteer contribution.

You will work with the Visitor Experience Manager in a team-based environment, developing interpretive materials, signage, and marketing content while maintaining presentation standards across the site.

Qualifications

• Experience delivering visitor services or similar in a cultural/historic venue.
• Ability to manage multiple deadlines and workloads.
• Strong organisational skills and attention to detail.
• Excellent communication with diverse audiences.

Responsibilities

• Provide a high-quality visitor experience and memorable day for guests.
• Plan and run events/activities and create interpretive displays.
• Write for interpretation and signage; contribute to marketing content.
• Manage volunteers and work with the Visitor Experience Manager.
• Ensure safety standards and quality presentation on site.

Skills

Deadline management

Organisation & planning

People communication

Team player

IT literacy

Interpretive materials production

Tools

Microsoft Office

Web & social media

Job description

National Trust is seeking a Visitor Experience Officer for Croome Park in Worcestershire. The role focuses on delivering an exceptional visitor day, creating engaging experiences, and coordinating volunteer contribution.

You will work with the Visitor Experience Manager in a team-based environment, developing interpretive materials, signage, and marketing content while maintaining presentation standards across the site.