Visitor Experience Assistant

JobStart Scheme; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A contemporary art gallery in Belfast is seeking a Visitor Experience Assistant to ensure a welcoming environment for visitors and assist with various gallery activities. Responsibilities include visitor engagement, collecting feedback, and maintaining high presentation standards. Candidates should possess GCSE Maths and English at Grade C or above and have a demonstrable interest in art. This is a temporary role with up to 25 hours per week, including some Saturday hours.

Qualifications

• GCSE Maths and English at Grade C or above required.
• Experience working with the public is essential.
• Must have a strong interest in art and art galleries.

Responsibilities

• Ensure the gallery is welcoming for visitors.
• Collect visitor and participant feedback.
• Prepare the Engagement Hub for visitors and workshops.
• Respond positively to public inquiries.
• Prepare refreshments for events.
• Maintain presentation standards across gallery spaces.
• Assist with administrative tasks as required.

Skills

Demonstrable interest in art and art galleries

Experience of working with the public

Ability to prioritise a varied workload

Friendly and adaptable

Ability to lift, carry, organise and tidy

Education

GCSE Maths and English (Grade C or above)

Job description

THE EMPLOYER IS: GOLDEN THREAD GALLERYGolden Thread Gallery is a leading contemporary art gallery and arts charity in Belfast. We work to make art accessible to everyone by offering free exhibitions, workshops, and community projects in our welcoming city-centre venue. Our programmes foster community connections, develop creative skills, and boost wellbeing.The primary role of the Visitor Experience Assistant is to work with all gallery staff and volunteers to ensure that visitors have the best experience possible. They will welcome members of the public, assisting across the gallery’s wide portfolio of activities. The Visitor Experience Assistant will report to the Development Manager and work with all team members to ensure that visitors have the best possible experience.

Responsibilities

• Working with the team to ensure the gallery and all its spaces are warm and welcoming for visitors.
• Assist in the collection of visitor and participant data and feedback.
• Work with the Engagement Assistant preparing the Engagement Hub for visitors, participants and workshops and ensuring consistent high level of presentation.
• Respond to any public enquiries in a positive manner and ensure that the relevant department is informed of any visitors for meetings.
• Preparing teas and coffees for workshops, meetings, hires or events.
• Maintaining high presentation standards across the gallery spaces.
• Assist in the purchase and preparation of materials for workshops, events, gallery receptions and Late-Night Art.
• Assist in any administrative tasks as required.
• Assist with welcoming visitors and participants as needed and to take time to talk and spend time with visitors as required.
• Saturday working and the first Thursday evening of every month for Late Night Art may be required.

Skills and Qualifications

• GCSE Maths and English (Grade C or above).
• A demonstrable interest in art and art galleries.
• Experience of working with the public.
• Ability to prioritise a varied workload as part of a busy team and stay calm under pressure.
• Ability to adapt quickly to new challenges.
• Ability to lift, carry, organise and tidy.
• Friendly and adaptable.
• Ability to collate data and contribute to administrative tasks.

Further Information

The Employer is: GOLDEN THREAD GALLERYJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1755211 Job Sector Secretarial and Administration Area Belfast Location Belfast Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 19/01/2026 Closing date 27/02/2026 Worktime Tuesday - Friday 10:30 - 16:30 / Some Saturdays as needed