Vision & Eyewear Care Advisor

M&S Opticians; Oxford; On-site; GBP 21,000 - 29,000; Full time

Job summary

M&S Opticians in Oxford is seeking an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings within the M&S store. You will optimise sales opportunities, manage customer records, stock, and provide exceptional service to help customers choose eyewear and care for their frames.

The role requires a strong retail background, excellent communication, and the ability to multitask in a fast-paced environment to enhance the customer experience.

Qualifications

• Strong background in retail, customer service or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask and thrive in a fast-paced setting.
• Commercial awareness and ability to maximise sales opportunities.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail experience

Customer service

Communication

Organisational skills

Sales awareness

Job description

M&S Opticians in Oxford is seeking an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings within the M&S store. You will optimise sales opportunities, manage customer records, stock, and provide exceptional service to help customers choose eyewear and care for their frames.

The role requires a strong retail background, excellent communication, and the ability to multitask in a fast-paced environment to enhance the customer experience.