Eyewear & Hearing Care Sales Advisor

M&S Opticians; Ellesmere Port; On-site; GBP 18,000 - 22,000; Full time

Job summary

M&S Opticians in-store role focused on delivering high-quality eye and hearing care services while promoting offerings inside the M&S store. You will optimise sales opportunities, manage stock, and provide expert eyewear guidance to customers with strong communication and service skills.

Soak up a fast-paced retail environment, build rapport with customers, and contribute to meeting store targets while ensuring a seamless experience for every patient.

Qualifications

• Retail experience or sales background.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask in a fast-paced setting.
• Commercial awareness and ability to maximise sales opportunities.

Responsibilities

• Promote optical and hearing services within the store to drive appointments
• Maintain accurate customer records and manage stock levels
• Provide outstanding customer service and handle enquiries professionally
• Assist patients in selecting frames and lenses suited to their needs and lifestyle
• Perform basic adjustments and repairs
• Schedule and confirm patient appointments
• Support the fitting and dispensing of contact lenses
• Conduct preliminary pre-tests and measurements
• Work towards achieving store sales targets
• Support marketing initiatives and special events

Skills

Retail experience

Customer service

Sales

Communication skills

Interpersonal skills

Organizational skills

Commercial awareness

Job description

M&S Opticians in-store role focused on delivering high-quality eye and hearing care services while promoting offerings inside the M&S store. You will optimise sales opportunities, manage stock, and provide expert eyewear guidance to customers with strong communication and service skills.

Soak up a fast-paced retail environment, build rapport with customers, and contribute to meeting store targets while ensuring a seamless experience for every patient.