Eyewear Consultant & Retail Sales Specialist

Marks & Spencer; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

M&S Opticians is seeking an Optical Advisor to deliver eye and hearing care services while promoting our offerings inside the M&S store. You will optimise sales opportunities, maintain customer records and stock, and ensure a seamless customer experience.

You will assist patients in selecting frames and lenses, educate on care and maintenance, and provide outstanding service in a fast-paced retail environment.

Qualifications

• Retail or sales experience is required.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask in a fast-paced setting.
• Commercial awareness to maximise sales opportunities.
• Healthcare/optical experience preferred but not required.

Responsibilities

• Promote optical and hearing services to drive appointments.
• Maintain accurate customer records and stock levels.
• Provide outstanding customer service and handle enquiries.
• Assist patients in selecting frames and lenses.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards store sales targets.
• Support marketing initiatives and events.

Skills

Retail experience

Customer service

Sales

Communication skills

Interpersonal skills

Job description

M&S Opticians is seeking an Optical Advisor to deliver eye and hearing care services while promoting our offerings inside the M&S store. You will optimise sales opportunities, maintain customer records and stock, and ensure a seamless customer experience.

You will assist patients in selecting frames and lenses, educate on care and maintenance, and provide outstanding service in a fast-paced retail environment.