In-Store Optical Advisor & Frame Specialist

M&S Opticians; Pudsey; On-site; GBP 18,000 - 24,000; Full time

Job summary

M&S Opticians in the United Kingdom is seeking an Optical Advisor to deliver high-quality eye and hearing care services within the store. You will promote offerings, assist customers in selecting eyewear, maintain records, manage stock and provide exceptional service in a fast-paced retail environment.

The role requires strong communication, a customer-focused approach and the ability to multitask to support sales targets and store initiatives.

Qualifications

• Experience in retail or customer-facing roles is essential.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organised in a fast-paced environment.

Responsibilities

• Promote optical and hearing services to drive store appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suitable for their needs.
• Perform basic adjustments and repairs to eyewear.
• Schedule and confirm patient appointments and support contact lens dispensing.
• Conduct preliminary pre-tests and measurements.
• Work toward achieving store sales targets.
• Support marketing initiatives and events.

Skills

Retail sales

Customer service

Communication skills

Stock management

Eyewear guidance

Job description

M&S Opticians in the United Kingdom is seeking an Optical Advisor to deliver high-quality eye and hearing care services within the store. You will promote offerings, assist customers in selecting eyewear, maintain records, manage stock and provide exceptional service in a fast-paced retail environment.

The role requires strong communication, a customer-focused approach and the ability to multitask to support sales targets and store initiatives.