Optical Sales & Care Advisor — Elevate Eyewear & Hearing

M&S Opticians; Greenhithe; On-site; GBP 18,000 - 23,000; Full time

Job summary

M&S Opticians, in-store role, is seeking a Sales Advisor to deliver eye and hearing care services within the wider M&S store. You will promote offerings, manage stock, and ensure a seamless customer experience while educating patients on eyewear maintenance.

With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, helping customers choose eyewear that fits their lifestyle and needs.

Qualifications

• Strong background in retail, customer service, or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Able to multitask and thrive in a fast-paced store environment.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail experience

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Organization

Commercial awareness

Sales

Job description

M&S Opticians, in-store role, is seeking a Sales Advisor to deliver eye and hearing care services within the wider M&S store. You will promote offerings, manage stock, and ensure a seamless customer experience while educating patients on eyewear maintenance.

With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, helping customers choose eyewear that fits their lifestyle and needs.