Optical Advisor: Eyewear & Care Specialist

M&S Opticians

England

On-site

GBP 21,000 - 27,000

Full time

14 days+
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Job summary

M&S Opticians is seeking an Optical Advisor to deliver eye and hearing care services while promoting our offerings within the M&S store. You will assist patients in selecting eyewear, perform basic adjustments, and support appointments.

With a retail background and excellent communication skills, you will maintain customer records, manage stock, and contribute to achieving store sales targets while delivering exceptional customer service.

Qualifications

  • Retail or sales experience is preferred.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organisational abilities.
  • Ability to multitask and thrive in a fast-paced setting.
  • Commercial awareness and ability to maximise sales opportunities.
  • Previous optical or healthcare experience is welcome but not required.

Responsibilities

  • Promote optical and hearing services within the store to drive appointments.
  • Maintain accurate customer records and manage stock levels.
  • Provide outstanding customer service and handle enquiries professionally.
  • Assist patients in selecting frames and lenses suited to their needs and lifestyle.
  • Perform basic adjustments and repairs.
  • Schedule and confirm patient appointments.
  • Support the fitting and dispensing of contact lenses.
  • Conduct preliminary pre-tests and measurements.
  • Work towards achieving store sales targets.
  • Support marketing initiatives and special events.

Skills

Retail sales
Customer service
Communication skills
Multitasking
Commercial awareness
Healthcare experience

Job description

M&S Opticians is seeking an Optical Advisor to deliver eye and hearing care services while promoting our offerings within the M&S store. You will assist patients in selecting eyewear, perform basic adjustments, and support appointments.

With a retail background and excellent communication skills, you will maintain customer records, manage stock, and contribute to achieving store sales targets while delivering exceptional customer service.

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