Optical Advisor: Eyewear & Care Specialist

M&S Opticians; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

M&S Opticians is seeking an Optical Advisor to deliver eye and hearing care services while promoting our offerings within the M&S store. You will assist patients in selecting eyewear, perform basic adjustments, and support appointments.

With a retail background and excellent communication skills, you will maintain customer records, manage stock, and contribute to achieving store sales targets while delivering exceptional customer service.

Qualifications

• Retail or sales experience is preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask and thrive in a fast-paced setting.
• Commercial awareness and ability to maximise sales opportunities.
• Previous optical or healthcare experience is welcome but not required.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail sales

Customer service

Communication skills

Multitasking

Commercial awareness

Healthcare experience

Job description

M&S Opticians is seeking an Optical Advisor to deliver eye and hearing care services while promoting our offerings within the M&S store. You will assist patients in selecting eyewear, perform basic adjustments, and support appointments.

With a retail background and excellent communication skills, you will maintain customer records, manage stock, and contribute to achieving store sales targets while delivering exceptional customer service.