Eyewear & Vision Care Retail Advisor

M&S Opticians; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

M&S Opticians in Manchester is seeking an Optical Advisor to deliver high quality eye and hearing care services while promoting our offerings within the store. You will help patients choose eyewear, educate on care and maintenance, and ensure a seamless, friendly customer experience.

With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, maintain accurate records, manage stock, and support sales initiatives to help customers and the

Qualifications

• Retail or sales experience preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented and well organised.
• Able to multitask in a fast-paced environment.
• Commercial awareness to maximise sales.

Responsibilities

• Promote optical and hearing services to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries.
• Assist patients in selecting frames and lenses.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and events.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Job description

M&S Opticians in Manchester is seeking an Optical Advisor to deliver high quality eye and hearing care services while promoting our offerings within the store. You will help patients choose eyewear, educate on care and maintenance, and ensure a seamless, friendly customer experience.

With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, maintain accurate records, manage stock, and support sales initiatives to help customers and the