Eyewear & Hearing Care Specialist

M&S Opticians; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Job summary

M&S Opticians in-store team is seeking an Optical Advisor to promote optical and hearing services, maintain customer records, and deliver exceptional customer service within the M&S store. You will assist patients in selecting eyewear and ensuring a seamless experience, with a strong retail background and excellent communication skills to thrive in a fast-paced environment.

Whether you have optical experience or are eager to learn, you will be committed to delivering an exceptional customer

Qualifications

• Retail or customer service experience preferred but not required.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.

Responsibilities

• Promote optical and hearing services to drive appointments.
• Maintain customer records and manage stock.
• Assist patients in selecting frames and lenses.
• Perform basic adjustments and repairs.
• Schedule and confirm appointments.
• Support fitting and dispensing of contact lenses.
• Contribute to store sales targets.
• Assist with marketing initiatives and events.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Organisational skills

Multitasking

Sales awareness

Job description

M&S Opticians in-store team is seeking an Optical Advisor to promote optical and hearing services, maintain customer records, and deliver exceptional customer service within the M&S store. You will assist patients in selecting eyewear and ensuring a seamless experience, with a strong retail background and excellent communication skills to thrive in a fast-paced environment.

Whether you have optical experience or are eager to learn, you will be committed to delivering an exceptional customer