Eyewear Advisor: Retail Optical & Hearing Care

M&S Opticians

Gateshead

On-site

GBP 21,000 - 25,000

Full time

2 days ago

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Job summary

M&S Opticians is seeking an Optical Advisor to deliver high-quality eye and hearing care services while promoting our offerings within the wider M&S store. You will optimise sales opportunities, maintain customer records, manage stock, and provide exceptional service.

You will assist patients in selecting eyewear, educating on care, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a

Qualifications

Strong background in retail, customer service or sales.
Excellent communication and interpersonal skills.
Detail-oriented with strong organisational abilities.
Ability to multitask and thrive in a fast-paced setting.
Commercial awareness and ability to maximise sales opportunities.

Responsibilities

Promote optical and hearing services within the store to drive appointments.
Maintain accurate customer records and manage stock levels.
Provide outstanding customer service and handle enquiries professionally.
Assist patients in selecting frames and lenses suited to their needs and lifestyle.
Perform basic adjustments and repairs.
Schedule and confirm patient appointments.
Support the fitting and dispensing of contact lenses.
Conduct preliminary pre-tests and measurements.
Work towards achieving store sales targets.
Support marketing initiatives and special events.