Visible Retail Security & Loss Prevention Pro

Mitie Group plc.; Sheffield; On-site; GBP 26,000 - 30,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Relief Security Officer to provide a highly visible security presence in our client's retail stores, protect customers, staff and assets, and deter theft while supporting store operations.

Deployment is across multiple sites within a reasonable distance of your home address, with advance notice but possible day-of changes; you will complete incident reports and maintain compliance with AI's, licences and safety requirements.

Qualifications

• Previous experience in retail security or loss prevention.
• Strong customer service and communication skills.
• SIA Licence (Security Guarding or Door Supervision) essential.
• CCTV Licence desirable.

Responsibilities

• Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour.
• Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience.
• Work closely with store management and staff to support day-to-day retail operations and respond to incidents.
• Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
• Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
• Effectively manage conflict situations with professionalism and a customer-first approach.

Skills

Customer service

Communication

Calm under pressure

Tools

CCTV operation

Job description

Mitie Group plc. is seeking a Retail Relief Security Officer to provide a highly visible security presence in our client's retail stores, protect customers, staff and assets, and deter theft while supporting store operations.

Deployment is across multiple sites within a reasonable distance of your home address, with advance notice but possible day-of changes; you will complete incident reports and maintain compliance with AI's, licences and safety requirements.