Retail Security Specialist - Protect, Assist & Prevent Loss

Mitie Group plc.; Belfast City District; On-site; GBP 15,000 - 21,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Relief Security Officer to protect a client’s retail store, delivering a visible, customer-focused security presence across multiple sites within a reasonable distance of your home address. You will help prevent loss, support store operations, and strive to meet KPIs and SLAs.

You will undertake ongoing training to enhance security and customer service skills, with deployments typically planned a week in advance, though changes may occur on the day.

Qualifications

• Previous experience in retail security, loss prevention, or a customer-facing environment.
• Strong customer service and communication skills.
• SIA Licence (Security Guarding or Door Supervision) – essential
• CCTV SIA Licence – desirable
• SC Clearance – desirable

Responsibilities

• Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour.
• Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience.
• Work closely with store management and staff to support day-to-day retail operations and respond to incidents.
• Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
• Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
• Effectively manage conflict situations with professionalism and a customer-first approach.

Skills

Customer service

Communication skills

SIA Licence

Security awareness

Deterrence

Tools

CCTV systems

Job description

Mitie Group plc. is seeking a Retail Relief Security Officer to protect a client’s retail store, delivering a visible, customer-focused security presence across multiple sites within a reasonable distance of your home address. You will help prevent loss, support store operations, and strive to meet KPIs and SLAs.

You will undertake ongoing training to enhance security and customer service skills, with deployments typically planned a week in advance, though changes may occur on the day.