Customer-Focused Retail Security Pro (Multi-Site)

Mitie Group plc.; North East; On-site; GBP 27,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Relief Security Officer to protect customers, staff and assets within retail environments across multiple sites within a reasonable distance from your home.

You will be responsible for delivering a visible security presence, preventing loss, and supporting store operations while working to KPIs and SLAs. Training and development will be provided to enhance security and customer service skills.

Qualifications

• SIA Licence (Door Supervisor or Security Guarding) is essential.
• CCTV SIA Licence is desirable.
• Strong customer service and communication skills required.

Responsibilities

• Provide a highly visible security presence on the shop floor to deter theft and anti-social behaviour.
• Deliver excellent customer service by assisting customers and guiding them in-store.
• Support store operations and respond to incidents in collaboration with management.
• Monitor activity to identify suspicious behaviour and proactively prevent stock loss.
• Carry out regular patrols of sales floor, stockrooms, and external areas as per Assignment Instructions.
• Manage conflict situations professionally with a customer-first approach.
• Identify, deter, and respond to shoplifting and internal theft in line with policy.
• Monitor and operate CCTV systems to support loss prevention and investigations.
• Ensure compliance with Assignment Instructions and UK legislation.
• Maintain up-to-date SIA licences and wear them on duty.
• Complete incident reports and notebooks accurately and promptly.
• Maintain a safe environment by reporting hazards and responding to incidents.

Skills

SIA Licence

CCTV Licence

Customer service

Communication

Tools

CCTV systems

Job description

Mitie Group plc. is seeking a Retail Relief Security Officer to protect customers, staff and assets within retail environments across multiple sites within a reasonable distance from your home.

You will be responsible for delivering a visible security presence, preventing loss, and supporting store operations while working to KPIs and SLAs. Training and development will be provided to enhance security and customer service skills.