Cardiff Visa Applications Support Specialist

Love Success Recruitment; Cardiff; On-site; GBP 17,000 - 21,000; Full time

Job summary

Love Success Recruitment is seeking a Customer Service Representative in Cardiff to support visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth and positive experience throughout their visit, with responsibilities spanning form completion, biometric collection, and document handling.

The role requires a valid DBS certificate, 37.5 hours per week on a rota basis, starting immediately.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.

Responsibilities

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

Skills

Customer-facing

Calm under pressure

Can‑do attitude

Team player

Job description

Love Success Recruitment is seeking a Customer Service Representative in Cardiff to support visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth and positive experience throughout their visit, with responsibilities spanning form completion, biometric collection, and document handling.

The role requires a valid DBS certificate, 37.5 hours per week on a rota basis, starting immediately.