Virtual Customer Care Agent

Business Development; Birmingham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A financial services company is seeking a Virtual Customer Care Agent to connect with clients in a remote role. You will engage with pre-qualified leads, host virtual consultations, and provide excellent customer care. No prior experience is needed as full training is offered. This commission-only position comes with unlimited earning potential and provides a supportive team environment.

Benefits

Commission-only role with unlimited earning potential

100% remote work

Monthly bonuses

Qualifications

• No prior insurance experience required.
• Full training and mentorship provided.
• Dedication to ethical practices.

Responsibilities

• Engage with warm, pre-qualified leads.
• Host virtual consultations to identify client needs.
• Deliver outstanding customer care.

Skills

Coachable

Excellent communication

Technology comfort

Motivated and goal-oriented

Job description

Overview

Career Opportunities with UniTrust Financial Group

A great place to work.

Careers At UniTrust Financial Group

Current job opportunities are posted here as they become available.

Location: Remote (Work From Home)

Schedule: Flexible Hours, Full-Time Only

Who We Are

At InsuraTec Services Group, we empower individuals and families to secure peace of mind with personalized life insurance and financial solutions. Built on integrity, transparency, and inclusion, our remote-first team thrives on making a real difference while creating unlimited growth opportunities.

What You’ll Do

As a Virtual Customer Care Agent, you’ll connect with clients in a supportive, consultative role—helping them understand their options and guiding them toward the right coverage, all from the comfort of your home office.

Key Responsibilities:

• Engage with warm, pre-qualified leads — no cold calls, no door-to-door sales.
• Host virtual consultations to identify client needs and recommend tailored solutions.
• Deliver outstanding customer care and ongoing policy support.
• Complete self-paced licensing training (if not already licensed).
• Stay accountable to personal and team sales goals in a performance-driven, remote environment.
• Maintain professionalism, empathy, and a client-first approach at all times.

What You Bring

• No prior insurance experience required — full training and mentorship provided.
• Coachable, motivated, and goal-oriented mindset.
• Comfortable with technology and remote collaboration tools.
• Excellent communication and people skills.
• Dedication to ethical practices and an inclusive workplace culture.

Why Join Us

• Commission-only role with unlimited earning potential + monthly bonuses.
• 100% remote — work from anywhere with reliable internet.
• Warm leads provided — skip the cold outreach.
• Clear career advancement paths and continuous mentorship.
• A mission-driven, team-oriented culture that invests in your success.

Ready to Launch Your Remote Career?

Apply today to become a Virtual Customer Care Agent at InsuraTec Services Group. We welcome motivated individuals from all backgrounds who are ready to take control of their future while helping others secure theirs.

Equal Opportunity Employer

InsuraTec Services Group celebrates diversity and is proud to be an Equal Opportunity Employer. We are committed to building an inclusive environment for all team members.