VIP IT Support Specialist (Onsite, Coventry) - 2 Days/Week

Sharp Brains; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-based IT company is seeking a full-time IT Support professional in Coventry. The ideal candidate will have over 3 years of experience in providing technical support for desktop and laptop systems. Key responsibilities include troubleshooting, managing the lifecycle of devices, and delivering support using tools like SCCM and ServiceNow. This role also involves compliance with security protocols and providing VIP support during escalations. The contract duration is for one year, with the possibility of extension.

Qualifications

• More than 3 years of experience in IT support with a focus on desktop and laptop systems.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks.
• Manage the full lifecycle of desktop devices.
• Deliver support using SCCM, Intune, and ServiceNow.
• Administer software installations and security patching.
• Provide remote and deskside support using EUC tools.
• Ensure compliance with security protocols.
• Offer VIP support during critical escalations.
• Support printers and peripheral devices.
• Assist with Active Directory and user account management.
• Maintain documentation of incident resolution and hardware inventory.

Skills

Technical support

Troubleshooting

SCCM

ServiceNow

VPN clients

Windows OS

Active Directory

Job description

A UK-based IT company is seeking a full-time IT Support professional in Coventry. The ideal candidate will have over 3 years of experience in providing technical support for desktop and laptop systems. Key responsibilities include troubleshooting, managing the lifecycle of devices, and delivering support using tools like SCCM and ServiceNow. This role also involves compliance with security protocols and providing VIP support during escalations. The contract duration is for one year, with the possibility of extension.