Technical Customer Support Specialist

Confidential; Coventry; On-site; GBP 23,000 - 29,000; Full time

Job summary

Confidential is seeking a proactive Technical Customer Support Coordinator in Coventry for a permanent, full-time role with a salary around £26,000 per year. You will be the first point of contact for customers needing technical assistance, handling installation, maintenance, fault finding, and parts enquiries, while coordinating with internal teams and service partners to ensure timely resolution.

The role requires strong communication, problem-solving, and IT literacy, including CRM usage, and

Qualifications

• Previous experience within a Technical Customer Service, Technical Support, Product Support or Customer Care role.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• A full UK driving licence.

Responsibilities

• Providing technical support to customers via telephone, email and online enquiries.
• Diagnosing and assisting with product faults, assembly issues and operational problems.
• Advising customers on electrical and gas supply requirements, troubleshooting and safe product use.
• Supporting customers with assembly, installation and replacement part enquiries.
• Logging, tracking and managing customer cases through to resolution.
• Processing warranty claims and coordinating replacement parts where required.
• Maintaining accurate records using CRM systems and internal databases.
• Liaising with suppliers, service engineers, logistics teams and other departments to ensure customer issues are resolved promptly.
• Monitoring ongoing cases and providing regular updates to customers.Producing reports and assisting with general departmental administration.
• Supporting customer retention through professional and effective problem resolution.

Skills

Customer service

Troubleshooting

Communication

Attention to detail

Tools

CRM systems

Microsoft Word

Excel

Outlook

Job description

Confidential is seeking a proactive Technical Customer Support Coordinator in Coventry for a permanent, full-time role with a salary around £26,000 per year. You will be the first point of contact for customers needing technical assistance, handling installation, maintenance, fault finding, and parts enquiries, while coordinating with internal teams and service partners to ensure timely resolution.

The role requires strong communication, problem-solving, and IT literacy, including CRM usage, and