AV & IT Support Technician — On‑Site & Live Events

WEG Tech; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services company is seeking a Recruitment Manager to provide technical support across hardware and software platforms. The ideal candidate will possess strong communication skills and experience in user support within technical environments, ensuring timely resolutions for end users. Full-time position based in Coventry, focusing on delivering quality service in a professional manner.

Qualifications

• Experience working in technical environments.
• Experience providing workarounds or solutions to end users.
• Experience supporting live events (desirable).
• Experience maintaining AV equipment (desirable).

Responsibilities

• Respond to escalated service requests
• Communicate positively with users avoiding jargon
• Document solutions clearly and accurately
• Provide comprehensive technical support

Skills

Customer service skills

Technical troubleshooting

Strong communication skills

Analytical thinking

Ability to work under pressure

Education

Good general level of education or experience

Tools

ServiceNow

Topdesk

Microsoft applications

Job description

A technology services company is seeking a Recruitment Manager to provide technical support across hardware and software platforms. The ideal candidate will possess strong communication skills and experience in user support within technical environments, ensuring timely resolutions for end users. Full-time position based in Coventry, focusing on delivering quality service in a professional manner.