On-Site Desktop Support Technician – London

ProPivotal; City Of London; On-site; GBP 21,000 - 30,000; Full time

Job summary

ProPivotal is seeking a customer-focused IT support professional for an on-site role in London. You will be the primary on-site desktop support presence for the office, handling hands-on hardware and software issues and owning the day-to-day user experience.

The position is Monday to Friday, 9:00am to 5:00pm, fully on-site with an initial one-year contract and potential extension. The role requires experience with Windows and Mac, Active Directory, and ticketing systems. London-based, Soho area.

Qualifications

• 1+ years of experience in IT support, desktop support, service desk, or a similar user facing role.
• Experience supporting both Windows and Mac users.
• Practical experience with Active Directory tasks (e.g., account administration).
• Experience working within a ticketing system (e.g., Jira or similar).
• Familiarity with device management concepts/tools such as Intune or Jamf.
• Experience in an MSP environment.

Responsibilities

• Provide on-site Tier 1 support for internal employees, troubleshooting common hardware and software issues.
• Triage more complex issues, gather the right details, and elevate to the appropriate team when needed.
• Manage a ticket queue with strong ownership, clear documentation, and timely follow through.
• Complete user onboarding and offboarding tasks, including account administration and equipment setup and recovery.
• Prepare, configure, and support laptops and related end user equipment, including coordinating equipment for remote employees as needed.
• Communicate clearly with nontechnical users, setting expectations and providing status updates through resolution.

Skills

Desktop support

On-site support

Ticketing systems

Customer service

Tools

Active Directory

Intune

Jamf

Jira

Job description

ProPivotal is seeking a customer-focused IT support professional for an on-site role in London. You will be the primary on-site desktop support presence for the office, handling hands-on hardware and software issues and owning the day-to-day user experience.

The position is Monday to Friday, 9:00am to 5:00pm, fully on-site with an initial one-year contract and potential extension. The role requires experience with Windows and Mac, Active Directory, and ticketing systems. London-based, Soho area.