2nd Line IT Support Engineer - On-Site VIP Support

Context Recruitment; Crewe; On-site; GBP 38,000 - 52,000; Full time

Job summary

A leading construction engineering business is seeking a 2nd Line Engineer to provide essential on-site IT support. The successful candidate will log, diagnose, and resolve issues while collaborating with internal teams and maintaining high customer service standards. Responsibilities include managing hardware and software, supporting telephony systems, and conducting technical investigations. Ideal candidates should possess experience with Microsoft tools and excellent communication abilities. This full-time position offers a supportive IT environment in Crewe.

Qualifications

• Microsoft certifications are desired.
• Must have experience with ITSM systems.
• Proficiency in key Microsoft applications including Windows and Teams.

Responsibilities

• Provide end-user support to various stakeholders via multiple channels.
• Manage workflow through ITSM system, ensuring timely issue resolution.
• Support 1st and 2nd line IT teams by collaboration.

Skills

Microsoft certifications

Experience with ITSM systems

Proficiency in Windows Operating Systems

Active Directory

Office 365

Microsoft Teams

Strong communication skills

Customer service skills

Problem-solving skills

Job description

A leading construction engineering business is seeking a 2nd Line Engineer to provide essential on-site IT support. The successful candidate will log, diagnose, and resolve issues while collaborating with internal teams and maintaining high customer service standards. Responsibilities include managing hardware and software, supporting telephony systems, and conducting technical investigations. Ideal candidates should possess experience with Microsoft tools and excellent communication abilities. This full-time position offers a supportive IT environment in Crewe.