Onsite IT Support Technician – Coventry (Great Benefits)

ALS Limited; Coventry; Híbrido; GBP 27 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave

Leave buy

Sick pay

Salary progression

Recognition awards

Perkbox

Learning support

Pension plan

On-site parking

Resumo da oferta

ALS Limited in Coventry is seeking an IT Helpdesk Technician to join our UK & Ireland IT team. You will log, triage and resolve incidents and service requests, and provide clear user guidance to help staff work efficiently.

You will support hardware, software, and network components to keep operations running smoothly. The role requires at least 12 months of Windows support experience, familiarity with Office 365, Active Directory, ITIL basics and a full UK driving licence.

Qualificações

• Minimum 1 year’s experience supporting Windows environments.
• Experience with Microsoft Office and Adobe applications
• Familiarity with helpdesk ticketing systems and ITIL basics
• Understanding of Windows Server and virtualization (Hyper-V, VMware)
• Basic TCP/IP networking knowledge and troubleshooting
• Experience with Office 365 including Teams, Exchange Admin, SharePoint
• Knowledge of Active Directory and Group Policy Manager
• Full UK driving licence (mandatory)

Responsabilidades

• Log and respond to incidents and service requests via our helpdesk, communicating resolutions clearly.
• Assist with IT projects, upgrades, and maintenance.
• Build, install, and support laptops, desktops, phones, and printers.
• Maintain server room equipment.
• Travel to sites when remote support isn’t possible.
• Liaise with third-party vendors as needed.
• Maintain an inventory of all IT equipment and order components as required.
• Keep the server room and supplies organised.

Conhecimentos

Windows support

Office 365

Active Directory

Group Policy

ITIL basics

Helpdesk ticketing

Troubleshooting

Networking basics

VMware/Hyper-V

Backup technologies

Office software

Driving licence

Formação académica

None specified

Ferramentas

Hyper-V

VMware

Descrição da oferta de emprego

ALS Limited in Coventry is seeking an IT Helpdesk Technician to join our UK & Ireland IT team. You will log, triage and resolve incidents and service requests, and provide clear user guidance to help staff work efficiently.

You will support hardware, software, and network components to keep operations running smoothly. The role requires at least 12 months of Windows support experience, familiarity with Office 365, Active Directory, ITIL basics and a full UK driving licence.