VIP End-User IT Support Engineer – Windows & Builds

LA International; City Of London; On-site; GBP 227,000 - 324,000; Full time

Job summary

LA International is seeking an Onsite Support Engineer for our client at their London Head Office. You will manage fault calls, service requests and planned changes, provide Smart-Hands support and handle PC/Laptop builds, OS configuration and AD administration.

You will build relationships with end users including VIPs and senior management to own end-to-end resolution of complex issues. The role requires strong communication, deskside skills, and familiarity with Windows 11, Office 365 and

Qualifications

• Personable with ability to communicate at all levels.
• Strong organisational and admin skills.
• Excellent attention to detail.
• Deskside support capabilities.
• Experience with S‑NOW (ServiceNow).
• Proficient in Office 365.
• Familiarity with Windows 11.
• Asset management processes.
• Ability to create clear documentation.

Responsibilities

• Manage fault calls, service requests and planned changes.
• Provide Smart-Hands support and PC/Laptop builds.
• OS configuration and AD administration.
• Some hardware repair as needed.
• Build key relationships with end users including VIPs and execs.
• Take ownership of complex cases and drive end‑to‑end resolution.

Skills

Personable

Organisational

Attention to detail

Deskside capabilities

S‑NOW

Office 365

Windows 11

Asset Management

Documentation

Tools

ServiceNow

Job description

LA International is seeking an Onsite Support Engineer for our client at their London Head Office. You will manage fault calls, service requests and planned changes, provide Smart-Hands support and handle PC/Laptop builds, OS configuration and AD administration.

You will build relationships with end users including VIPs and senior management to own end-to-end resolution of complex issues. The role requires strong communication, deskside skills, and familiarity with Windows 11, Office 365 and