Onsite Technical Services Engineer

Project Freelance; City of Westminster; Remote; GBP 40,000 - 60,000; Full time

Job summary

LA International is seeking an Onsite Technical Services Engineer to deliver deskside IT support in Central London. You will build and configure Windows 11 devices, support Office 365, and manage incidents end-to-end for VIPs and executives.

You will use ServiceNow for ticketing, administer Active Directory, maintain documentation, and contribute to deployments and upgrades. A strong customer focus and ability to handle competing priorities are essential.

Qualifications

• Proven onsite IT support or deskside experience.
• Strong Windows 11 troubleshooting and configuration.
• Experience supporting Microsoft 365 environments.
• Hands-on ServiceNow incident and request management.
• Active Directory administration and user management.
• Experience building and supporting laptops/desktops.
• Excellent customer service and stakeholder communication.
• Strong organisational skills and ability to manage priorities.
• Ownership of complex issues to resolution.
• Desirable AV support knowledge.
• Interest in emerging workplace technologies.

Responsibilities

• Provide onsite deskside support for laptops, desktops and end-user devices.
• Manage incidents, service requests and planned changes using ServiceNow.
• Deliver technical support to VIPs, Executives and Senior Management.
• Build, configure and troubleshoot Windows 11 laptops and desktop computers.
• Support Microsoft Office 365 applications and services.
• Perform Active Directory administration and user account management.
• Diagnose and resolve hardware and software issues.
• Provide Smart Hands support for onsite infrastructure and technical activities.
• Manage IT assets, equipment records and associated documentation.
• Create and maintain technical documentation, procedures and support guides.
• Take ownership of complex technical incidents through to resolution.
• Support onsite TechDeck operations and provide a professional customer-facing service.
• Assist with technology deployments, upgrades and project activities.
• Provide occasional offsite or out-of-hours support when required.

Skills

Windows 11

Office 365

ServiceNow

Active Directory

Laptop/Desktop hardware

Asset management

Customer service

Problem ownership

VIP support

AV support

Emerging tech

Tools

ServiceNow

Job description

Onsite Technical Services Engineer

Location: Central London

Provide technical assistance through an onsite TechDeck, including laptop builds, Windows configuration, Active Directory administration and hardware troubleshooting.

Onsite Technical Services Engineer Responsibilities

• Provide onsite deskside support for laptops, desktops and end-user devices.
• Manage incidents, service requests and planned changes using ServiceNow.
• Deliver technical support to VIPs, Executives and Senior Management.
• Build, configure and troubleshoot Windows 11 laptops and desktop computers.
• Support Microsoft Office 365 applications and services.
• Perform Active Directory administration and user account management.
• Diagnose and resolve hardware and software issues.
• Provide Smart Hands support for onsite infrastructure and technical activities.
• Manage IT assets, equipment records and associated documentation.
• Create and maintain technical documentation, procedures and support guides.
• Take ownership of complex technical incidents through to resolution.
• Support onsite TechDeck operations and provide a professional customer-facing service.
• Assist with technology deployments, upgrades and project activities.
• Provide occasional offsite or out-of-hours support when required.

Onsite Technical Services Engineer Skills and Experience

• Proven experience delivering onsite IT support or deskside technical services.
• Strong Windows 11 troubleshooting, configuration and support experience.
• Experience supporting Microsoft Office 365 environments.
• Hands-on experience using ServiceNow (S-NOW) for incident and service request management.
• Knowledge of Active Directory administration and user management.
• Experience building, configuring and supporting laptops and desktops.
• Strong IT asset management and documentation skills.
• Excellent customer service and communication skills, particularly when supporting VIPs and senior stakeholders.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Ability to take ownership of technical issues and deliver end-to-end resolution.
• Experience providing Smart Hands support would be beneficial.
• Audio Visual (AV) support experience would be advantageous.
• An interest in emerging technologies and workplace technology improvements would be desirable.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.