VIP End-User IT Support Engineer I

Arch Capital Group Ltd.; Manchester; On-site; GBP 30,000 - 42,000; Full time

Job summary

Arch Capital Group in Manchester, United Kingdom, seeks an End User Support Engineer I to deliver deskside, mobile, telephony and AV support. Office attendance is five days a week, with emphasis on fast problem-solving and clear communication within established processes.

The role covers Windows 11, Citrix, RingCentral-like telephony, remote access, and asset/licensing tracking. Bachelor-level IT education and 5+ years' end-user support, including VIP service, are expected.

Qualifications

• Bachelor’s degree in information technology or related field, or equivalent experience.
• 5+ years in End User Support with VIP/white-glove service.
• Experience with Citrix, VMware, AD/Azure, Intune and MS Office tools.

Responsibilities

• Resolve incidents from the problem/incident queue to final resolution.
• Identify and fix Windows/Applications issues on desktops and mobile endpoints.
• Update end users and manage tickets with SLAs; escalate when needed.
• Administer end user functions: desktops (Citrix), telephony, remote access, mobile devices, AD/GP.
• Assist with conference room meetings and video conferencing tools.

Skills

Organization

Communication skills

Customer service

Problem solving

ITSM

ServiceNow

Education

Bachelor's degree in information technology or related field

Tools

Citrix

VMware

vSphere

Active Directory/Azure

Intune

Office 365

Microsoft Teams

Job description

Arch Capital Group in Manchester, United Kingdom, seeks an End User Support Engineer I to deliver deskside, mobile, telephony and AV support. Office attendance is five days a week, with emphasis on fast problem-solving and clear communication within established processes.

The role covers Windows 11, Citrix, RingCentral-like telephony, remote access, and asset/licensing tracking. Bachelor-level IT education and 5+ years' end-user support, including VIP service, are expected.