Deskside IT Engineer - VIP Support & Windows 11

Project Freelance; City of Westminster; Remote; GBP 40,000 - 60,000; Full time

Job summary

LA International is seeking an Onsite Technical Services Engineer to deliver deskside IT support in Central London. You will build and configure Windows 11 devices, support Office 365, and manage incidents end-to-end for VIPs and executives.

You will use ServiceNow for ticketing, administer Active Directory, maintain documentation, and contribute to deployments and upgrades. A strong customer focus and ability to handle competing priorities are essential.

Qualifications

• Proven onsite IT support or deskside experience.
• Strong Windows 11 troubleshooting and configuration.
• Experience supporting Microsoft 365 environments.
• Hands-on ServiceNow incident and request management.
• Active Directory administration and user management.
• Experience building and supporting laptops/desktops.
• Excellent customer service and stakeholder communication.
• Strong organisational skills and ability to manage priorities.
• Ownership of complex issues to resolution.
• Desirable AV support knowledge.
• Interest in emerging workplace technologies.

Responsibilities

• Provide onsite deskside support for laptops, desktops and end-user devices.
• Manage incidents, service requests and planned changes using ServiceNow.
• Deliver technical support to VIPs, Executives and Senior Management.
• Build, configure and troubleshoot Windows 11 laptops and desktop computers.
• Support Microsoft Office 365 applications and services.
• Perform Active Directory administration and user account management.
• Diagnose and resolve hardware and software issues.
• Provide Smart Hands support for onsite infrastructure and technical activities.
• Manage IT assets, equipment records and associated documentation.
• Create and maintain technical documentation, procedures and support guides.
• Take ownership of complex technical incidents through to resolution.
• Support onsite TechDeck operations and provide a professional customer-facing service.
• Assist with technology deployments, upgrades and project activities.
• Provide occasional offsite or out-of-hours support when required.

Skills

Windows 11

Office 365

ServiceNow

Active Directory

Laptop/Desktop hardware

Asset management

Customer service

Problem ownership

VIP support

AV support

Emerging tech

Tools

ServiceNow

Job description

LA International is seeking an Onsite Technical Services Engineer to deliver deskside IT support in Central London. You will build and configure Windows 11 devices, support Office 365, and manage incidents end-to-end for VIPs and executives.

You will use ServiceNow for ticketing, administer Active Directory, maintain documentation, and contribute to deployments and upgrades. A strong customer focus and ability to handle competing priorities are essential.