Onsite Support Engineer - London

LA International; City Of London; On-site; GBP 227,000 - 324,000; Full time

Job summary

LA International is seeking an Onsite Support Engineer for our client at their London Head Office. You will manage fault calls, service requests and planned changes, provide Smart-Hands support and handle PC/Laptop builds, OS configuration and AD administration.

You will build relationships with end users including VIPs and senior management to own end-to-end resolution of complex issues. The role requires strong communication, deskside skills, and familiarity with Windows 11, Office 365 and

Qualifications

• Personable with ability to communicate at all levels.
• Strong organisational and admin skills.
• Excellent attention to detail.
• Deskside support capabilities.
• Experience with S‑NOW (ServiceNow).
• Proficient in Office 365.
• Familiarity with Windows 11.
• Asset management processes.
• Ability to create clear documentation.

Responsibilities

• Manage fault calls, service requests and planned changes.
• Provide Smart-Hands support and PC/Laptop builds.
• OS configuration and AD administration.
• Some hardware repair as needed.
• Build key relationships with end users including VIPs and execs.
• Take ownership of complex cases and drive end‑to‑end resolution.

Skills

Personable

Organisational

Attention to detail

Deskside capabilities

S‑NOW

Office 365

Windows 11

Asset Management

Documentation

Tools

ServiceNow

Job description

Onsite Support Engineer

Location: Temple, London

Opportunity to work with a Global customer account, at their Head Office in London. The role itself encompasses managing fault calls, service requests and planned changes, Smart-Hands support and manning PC/Laptop builds, OS configuration, AD administration, some hardware repair. This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. Capable of taking ownership of complex cases and managing end to end resolution.

Mandatory skills

• Personable - Must be able to communicate at all levels and represent at the highest level
• Strong organisational and admin skills
• Attention to detail
• Deskside capabilities
• S-NOW
• Office 365
• Windows 11
• Asset Management
• Documentation creation

Desirable skills

• AV support (or a willingness to learn)

Target Start Date asap

Target End Date 31/12/27

Recruitment Type: Contractor

Rate: £200 Inside

Location of role: London

About LA International

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.