Onsite Technical Services Engineer

LA International; City Of London; On-site; GBP 36,000 - 56,000; Full time

Job summary

LA International in Central London is seeking an Onsite Technical Services Engineer to deliver deskside IT support for laptops, desktops and end-user devices. You will manage incidents in ServiceNow, support Office 365, and perform AD administration while delivering professional service to VIPs and senior stakeholders.

Build and troubleshoot Windows 11 devices, manage assets and documentation, and participate in deployments and projects. Occasional offsite/out-of-hours support may be required.

Qualifications

• Proven onsite IT support experience with deskside delivery.
• Strong Windows 11 troubleshooting and configuration skills.
• Experience supporting Microsoft Office 365 environments.
• Hands-on ServiceNow usage for incidents and requests.
• Knowledge of Active Directory administration and user mgmt.
• Experience building and troubleshooting laptops/desktops.
• Solid IT asset management and documentation skills.
• Excellent customer service, esp. with VIPs and seniors.
• Ability to manage priorities and own issues end-to-end.
• Smart Hands support experience is a plus.
• AV support experience would be advantageous.

Responsibilities

• Provide onsite deskside support for laptops, desktops and end-user devices.
• Manage incidents and service requests using ServiceNow.
• Deliver technical support to VIPs, Executives and Senior Management.
• Build, configure and troubleshoot Windows 11 laptops/desktops.
• Support Office 365 applications and services.
• Perform Active Directory administration and user management.
• Diagnose and resolve hardware and software issues.
• Provide Smart Hands support for onsite infrastructure.
• Manage IT assets and documentation.
• Create and maintain technical documentation and guides.
• Take ownership of complex incidents through to resolution.
• Support onsite operations and professional customer-facing service.
• Assist with deployments, upgrades and project activities.
• Provide occasional offsite or out-of-hours support when required.

Skills

Windows 11 troubleshooting

Office 365 support

ServiceNow

Active Directory administration

Laptop/Desktop hardware

IT asset management

Customer service

VIP support

Organisational skills

End-to-end ownership

Smart Hands

AV support

Tools

ServiceNow

Job description

Onsite Technical Services Engineer

Location: Central London

Provide technical assistance through an onsite TechDeck, including laptop builds, Windows configuration, Active Directory administration and hardware troubleshooting.

Onsite Technical Services Engineer Responsibilities

• Provide onsite deskside support for laptops, desktops and end-user devices.
• Manage incidents, service requests and planned changes using ServiceNow.
• Deliver technical support to VIPs, Executives and Senior Management.
• Build, configure and troubleshoot Windows 11 laptops and desktop computers.
• Support Microsoft Office 365 applications and services.
• Perform Active Directory administration and user account management.
• Diagnose and resolve hardware and software issues.
• Provide Smart Hands support for onsite infrastructure and technical activities.
• Manage IT assets, equipment records and associated documentation.
• Create and maintain technical documentation, procedures and support guides.
• Take ownership of complex technical incidents through to resolution.
• Support onsite TechDeck operations and provide a professional customer-facing service.
• Assist with technology deployments, upgrades and project activities.
• Provide occasional offsite or out-of-hours support when required.

Onsite Technical Services Engineer Skills and Experience

• Proven experience delivering onsite IT support or deskside technical services.
• Strong Windows 11 troubleshooting, configuration and support experience.
• Experience supporting Microsoft Office 365 environments.
• Hands-on experience using ServiceNow (S-NOW) for incident and service request management.
• Knowledge of Active Directory administration and user management.
• Experience building, configuring and supporting laptops and desktops.
• Strong IT asset management and documentation skills.
• Excellent customer service and communication skills, particularly when supporting VIPs and senior stakeholders.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Ability to take ownership of technical issues and deliver end-to-end resolution.
• Experience providing Smart Hands support would be beneficial.
• Audio Visual (AV) support experience would be advantageous.
• An interest in emerging technologies and workplace technology improvements would be desirable.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.