Onsite IT Services Engineer – VIP Support | Windows 11

LA International; City Of London; Presencial; GBP 36.000 - 56.000; Jornada completa

Descripción de la vacante

LA International in Central London is seeking an Onsite Technical Services Engineer to deliver deskside IT support for laptops, desktops and end-user devices. You will manage incidents in ServiceNow, support Office 365, and perform AD administration while delivering professional service to VIPs and senior stakeholders.

Build and troubleshoot Windows 11 devices, manage assets and documentation, and participate in deployments and projects. Occasional offsite/out-of-hours support may be required.

Formación

• Proven onsite IT support experience with deskside delivery.
• Strong Windows 11 troubleshooting and configuration skills.
• Experience supporting Microsoft Office 365 environments.
• Hands-on ServiceNow usage for incidents and requests.
• Knowledge of Active Directory administration and user mgmt.
• Experience building and troubleshooting laptops/desktops.
• Solid IT asset management and documentation skills.
• Excellent customer service, esp. with VIPs and seniors.
• Ability to manage priorities and own issues end-to-end.
• Smart Hands support experience is a plus.
• AV support experience would be advantageous.

Responsabilidades

• Provide onsite deskside support for laptops, desktops and end-user devices.
• Manage incidents and service requests using ServiceNow.
• Deliver technical support to VIPs, Executives and Senior Management.
• Build, configure and troubleshoot Windows 11 laptops/desktops.
• Support Office 365 applications and services.
• Perform Active Directory administration and user management.
• Diagnose and resolve hardware and software issues.
• Provide Smart Hands support for onsite infrastructure.
• Manage IT assets and documentation.
• Create and maintain technical documentation and guides.
• Take ownership of complex incidents through to resolution.
• Support onsite operations and professional customer-facing service.
• Assist with deployments, upgrades and project activities.
• Provide occasional offsite or out-of-hours support when required.

Conocimientos

Windows 11 troubleshooting

Office 365 support

ServiceNow

Active Directory administration

Laptop/Desktop hardware

IT asset management

Customer service

VIP support

Organisational skills

End-to-end ownership

Smart Hands

AV support

Herramientas

ServiceNow

Descripción del empleo

LA International in Central London is seeking an Onsite Technical Services Engineer to deliver deskside IT support for laptops, desktops and end-user devices. You will manage incidents in ServiceNow, support Office 365, and perform AD administration while delivering professional service to VIPs and senior stakeholders.

Build and troubleshoot Windows 11 devices, manage assets and documentation, and participate in deployments and projects. Occasional offsite/out-of-hours support may be required.