Vice President – Payment Products Authorization Operations

Visa; England; On-site; GBP 100,000 - 140,000; Full time

Job summary

A leading payment technology company seeks a Vice President of Payment Products Authorization Operations to oversee global operations and lead a team of 100 analysts. This role requires extensive experience in managing operational support, ensuring compliance with stringent availability targets, and leveraging automation and AI within operational strategies. Responsibilities include KPI management, incident tracking, and site leadership at the Basingstoke campus. This position is full-time and requires on-site presence.

Qualifications

• 12+ years of work experience with at least a Bachelor's Degree.
• 5 years of experience with software development or technology operational fundamentals.
• Experience managing cross-functional teams and projects.

Responsibilities

• Lead a team of 100 operations analysts for global support.
• Ensure compliance with availability targets.
• Produce key performance metrics and improve operational processes.

Skills

Leadership skills

Operational Risk

Compliance

Project Management

SQL

Education

Bachelor's Degree

Advanced Degree (e.g. Masters / MBA)

PhD

Job description

Reporting directly to the Senior Vice President of Global Operations the Vice President of Payment Products Authorization Operations will play a critical role in 24 / 7 operations for key areas of our Payment Products division. Overseeing a team of 100 operations analysts that support real‑time consumer payment applications and services this role involves coordination across multiple global data centers and processing environments.

Global Operations holds the responsibility of ensuring Visa’s diverse portfolio of commercial services are performing optimally, meeting stringent availability targets and exceeding our client expectations. By architecting automation and GenAI into our operational DNA and deeply embedding AIOps into our strategic foundation, Global Operations, the engine room of production operations, is well positioned to think big, act quickly and innovate with intention.

Working with highly integrated high‑throughput systems, an equally high importance must be placed on robust observability, intelligent event detection and incident management. Global Operations sets the operational standards to support the business demands of today and the operational needs of tomorrow as technologies continue to evolve and adjust the way we work to support the business. Through blame‑free post‑mortems, intellectual curiosity and problem solving we turn reactive into proactive and create an environment that provides the support and mentorship for our team members to learn and grow.

In addition to the functional role the Vice President of Payment Products Authorization Operations will fulfill the role of site lead for our Basingstoke, UK campus. Basingstoke is a key strategic location for the technology organization, home to 200 employees across the company, and features one of Visa’s global data centers. As site lead campus‑wide engagement, facility support and employee advocacy all help to make Basingstoke a great place for Visa employees to work.

Responsibilities

• Lead a team of approximately 100 located across the globe ensuring they provide top‑tier operations support.
• Lead Global Operations teams to provide standardized, secure and highly available platform services for Visa products to achieve availability targets of 6 9s.
• Provide 24 / 7 operat­ional support working closely with Product Reliability and Infrastructure Reliability teams.
• Lead the operat­ional acceptance of products and services to be onboarded into the organization.
• Develop strategic directions, workforce plans and organizational structure that align with organization design principles.
• Be a key strategic leader of Visa’s Global Operations organization.
• Regularly produce key performance metrics to management, product and client services partners.
• Resources consumed on a per service basis.

TTx (Time‑to Detect / Mitigate / Resolve etc)

• Incident tracking, RCA review and meeting related SLAs for service escalations. Goals to track and reduce them over time.
• Dashboards and analytics for service‑related and team‑related statistics.
• Lead customer success initiatives through partnerships with client services and direct client engagement.
• Define and execute operat­ional innovation strategy that deeply embeds automation and generative AI.

Basic Qualifications

• 12 or more years of work experience with a Bachelors Degree or at least 10 years of experience with an Advanced degree (e.g. Masters / MBA / JD / MD) or at least 8 years of work experience with a PhD.
• 5 years of experience with software development (e.g. algorithms data structures complexity analysis) and / or technology operat­ional fundamentals (e.g. observability event management incident response incident management).

Preferred Qualifications

• 15 years of experience managing a team and experience managing multiple cross‑functional projects.
• Industry leadership experience in an operat­ional support function for products at scale.
• Experience with mainframe systems handling payment processing applications globally.
• Experience with microservices frameworks and containers including messaging queuing and caching services.
• Knowledge and hands‑on experience with Generative AI to enhance the operat­ional support output outcomes and overall experience.
• Experience with operat­ional systems management and IT Service Management (ITSM) including incident management incident response change management and operat­ional metrics.
• Ability to take ownership of complex multi‑faceted open‑ended problems and drive them to completion.
• Demonstrated ability to recruit grow retain and lead high‑caliber technical talent.
• Multi‑tasking ability essential to handle multiple priorities with minimal direction and adjust to changing priorities and requirements in a rapidly growing organization.
• Strong leadership and people management skills with demonstrated ability to lead global multi‑functional teams.
• Payments industry experience desired.

Additional Qualifications

• Domain knowledge and expertise in commerce and payment systems and platforms.
• Experience with compliance requirements including PCI SOX SSAE / ISAE requirements.

Experience with regulatory standards including FBA BOE RBI

This is an on‑site position. An on‑site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Key Skills

Economics, Internal Audit, SQL, Risk Management, Compliance, Leadership skills, Oversight, Business partner, AVP, Regulatory agencies, Finance, Accounting, Portfolio, Project Management, Operational Risk

Remote Work

No

Employment Type

Full-time

Experience

years

Vacancy

1