Veterinary Receptionist: Warm Client Care & Scheduling

Vets for Pets; St. Austell; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets is seeking a dedicated Veterinary Receptionist to join our newly opened, state-of-the-art practice in Uxbridge. You will be the friendly face for clients and their pets, liaising between clients and the clinical team to ensure smooth daily operations.

We value enthusiasm, empathy, and a professional, calm approach. The role requires delivering excellent client service, handling bookings, and maintaining knowledge of all offered services in a supportive, team-focused environment.

Qualifications

• Previous experience in the veterinary industry or a customer care role is preferred.
• Friendly and welcoming face for clients and their pets upon arrival at the practice.
• Provide clear guidance and support by maintaining thorough knowledge of all practice services and additional offerings.
• Demonstrate a calm, attentive approach, consistently focusing on clients’ needs and providing reassurance when required.
• Bring enthusiasm, energy, and a genuine passion for delivering exceptional client service and pet care.
• Handle a variety of situations with professionalism and empathy—from comforting clients during difficult moments to sharing in the joy of a pet’s first visit.
• Contribute to a warm, supportive, and team-oriented environment, helping to create a positive experience for clients and colleagues alike.

Responsibilities

• Provide exceptional service to clients while ensuring the highest standard of care for their pets, acting as a vital link between clients and the clinical team.
• Build and maintain strong, trusting relationships with clients, their pets, and the practice team, fostering a positive experience at every visit.
• Deliver outstanding client service throughout each interaction, ensuring clients feel valued, informed, and confident in the care their pets receive.
• Greet clients warmly, provide support and guidance, process payments accurately, and efficiently manage future bookings.
• Coordinate the smooth operation of daily practice activities using the online booking system, demonstrating strong computer literacy and meticulous attention to detail.

Skills

Customer service

Veterinary industry experience

Communication

Empathy

Tools

Online booking system

Computer literacy

Job description

Vets for Pets is seeking a dedicated Veterinary Receptionist to join our newly opened, state-of-the-art practice in Uxbridge. You will be the friendly face for clients and their pets, liaising between clients and the clinical team to ensure smooth daily operations.

We value enthusiasm, empathy, and a professional, calm approach. The role requires delivering excellent client service, handling bookings, and maintaining knowledge of all offered services in a supportive, team-focused environment.