Veterinary Receptionist - Uxbridge

Pets at Home Limited; Uxbridge; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group/Pets at Home

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Pets at Home Limited in Uxbridge is seeking an enthusiastic client services assistant to join our brand-new practice. You will greet clients, support the veterinary team, process payments, and assist with bookings, ensuring a warm, confident experience for every pet and owner.

Located inside one of our stores, the role offers 40 hours over Mon, Tue, Thu, Fri; Wed and Sat alternate. We provide 20% staff discounts and opportunities for development in a modern, friendly environment.

Qualifications

• Experience in veterinary industry or customer care roles preferred.
• Excellent customer service and communication skills.
• Ability to use online booking systems and handle payments.

Responsibilities

• Greet clients and their pets and act as a liaison with the clinical team.
• Provide support, guidance, and reassurance to clients during visits.
• Process payments accurately and manage future bookings.
• Coordinate daily practice activities using the online booking system.
• Maintain strong relationships with clients and the practice team to ensure a positive visit experience.
• Contribute to a warm, collaborative environment within the team.

Skills

Customer service

Communication

Computer literacy

Team player

Calm demeanor

Tools

Online booking system

Job description

• Provide exceptional service to clients while ensuring the highest standard of care for their pets, acting as a vital link between clients and the clinical team.
• Build and maintain strong, trusting relationships with clients, their pets, and the practice team, fostering a positive experience at every visit.
• Deliver outstanding client service throughout each interaction, ensuring clients feel valued, informed, and confident in the care their pets receive.
• Greet clients warmly, provide support and guidance, process payments accurately, and efficiently manage future bookings.
• Coordinate the smooth operation of daily practice activities using the online booking system, demonstrating strong computer literacy and meticulous attention to detail. Previous experience in the veterinary industry or a customer care role is preferred.
• Act as the friendly and welcoming face for clients and their pets upon arrival at the practice.
• Provide clear guidance and support by maintaining a thorough knowledge of all practice services and additional offerings.
• Demonstrate a calm, attentive approach, consistently focusing on clients' needs and providing reassurance when required.
• Bring enthusiasm, energy, and a genuine passion for delivering exceptional client service and pet care.
• Handle a variety of situations with professionalism and empathy-from comforting clients during difficult moments to sharing in the joy of a pet's first visit.
• Contribute to a warm, supportive, and team-oriented environment, helping to create a positive experience for clients and colleagues alike. We're thrilled to have recently opened our state-of-the-art practice, and we're looking for an enthusiastic, caring professional to join our growing team!

Located inside one of our stores in the heart of Uxbridge, our brand-new surgery has been purpose-built to provide the highest clinical standards while offering a modern, welcoming workspace for our team. We pride ourselves on fostering a collaborative, supportive, and positive environment where every team member is valued and encouraged to thrive.

Why join us?

• Be part of something special from the very beginning.
• Work in a modern, purpose-built practice designed for excellence and comfort.
• Join a team that truly values collaboration and professional growth.

This is a full-time position working 40 hours per week (Monday, Tuesday, Thursday and Friday: 10am-7pm / Wednesday - one week on, one week off: 9am-7pm / Saturday - one week on, one week off: 9am-5pm with a salary in line with national minimum wage.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance