Veterinary Receptionist - Reading

Pets at Home Limited; Reading; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

20% Veterinary discount

Discounts and cashback schemes

In-house career development

Pension scheme

Holiday allowance

Job summary

Pets at Home Limited is seeking an experienced Veterinary Receptionist for Tilehurst Vets for Pets. The role focuses on insurance processes, financial administration, and high-quality client service, working closely with the Practice Manager to ensure smooth daily operations and excellent patient care.

You will greet clients, manage bookings, handle payments, and support the team with admin tasks in a busy practice environment.

Qualifications

• Delivery of exceptional client service and care for pets.
• Strong administrative support experience.
• Experience coordinating insurance and financial administration is a plus.
• Proficient with computers and online systems.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide excellent client service and act as a key link between clients and the clinical team.
• Build strong relationships with clients, their pets, and colleagues.
• Handle payments and assist with bookings.
• Coordinate day-to-day practice administration using the online booking system.
• Support practice compliance and financial operations as part of the admin team.

Skills

Customer service

Administrative support

Insurance coordination

Financial administration

Accounts administration

Computer literacy

Tools

Online booking system

MS Office

Job description

This is a primarily administrative role, focused on overseeing the practice's insurance processes and supporting financial operations. You will work closely with the Practice Manager to ensure smooth day-to-day administration, maintain compliance, and support effective account management.,

• Providing exceptional service to our clients and the highest standard of care to their pets, acting as a key link between clients and the clinical team.
• Building strong relationships with clients, their pets, and your colleagues, which will be essential to your success.
• Ensuring every client leaves the practice feeling completely satisfied, having received outstanding service and looking forward to their next visit.
• Greeting clients warmly, offering support and guidance, and confidently managing payments and future bookings.
• Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential. If you take pride in delivering excellent customer service and enjoy working as part of a team, we have a fantastic opportunity for an experienced Veterinary Receptionist to join our team at Tilehurst Vets for Pets., Candidates with previous experience in insurance coordination and financial or accounts administration will be particularly well suited to this position., Previous medical receptionist experience is essential.
• You are the friendly and welcoming face for clients and their pets when they arrive at the practice.
• You are confident in providing guidance by keeping up to date with practice services and any additional offerings.
• You remain calm, attentive, and always focused on meeting clients' needs.
• You bring enthusiasm and drive to your role, with a genuine passion for both customer service and animal care.
• You can handle a wide range of situations, from supporting clients through difficult news to celebrating happy milestones like a new puppy's first visit.
• Your positive and engaging personality helps create a warm and welcoming atmosphere within the team.

In short, you thrive in a busy environment, enjoy helping people and their pets, and are always motivated to make a difference.

This is a full-time position working 40 hours per week, with a salary in line with the national minimum wage.

Benefits

• 20% discount at the Vet Group, Pets at Home, and the Groom Room
• Access to discounts and cashback schemes
• In-house career development opportunities
• Pension scheme
• Holiday allowance