Veterinary Receptionist - Southampton

Pets at Home Limited; Southampton; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Free car parking

Job summary

Pets at Home Limited in Hedge End, Southampton, is seeking a full-time receptionist to join our veterinary team. The role involves greeting clients, guiding them through bookings, handling payments, and supporting clients and their pets with friendly, expert service.

You will use our online booking system to coordinate daily routines and ensure an exceptional client experience. We value computer literacy and a willingness to learn about all practice services.

Qualifications

• Receptionist experience preferred but not essential.
• Customer service experience preferred.
• Must have computer literacy and be comfortable with an online booking system.
• Ability to handle payments and bookings confidently.

Responsibilities

• Greet clients and provide guidance and expertise.
• Coordinate day-to-day routines using our online booking system.
• Manage payments and future bookings confidently.
• Be the friendly face for clients and their pets at the practice.
• Provide information on practice services and additional services.
• Create a welcoming atmosphere with colleagues and clients.
• Support clients during challenging conversations with empathy.

Skills

Customer service

Communication

Payment handling

Booking management

Computer literacy

Tools

Online booking system

Job description

This is a full-time position of 38 hours per week, working 1 in 4 Saturdays

• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential
• Customer service experience would be preferred

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Join our friendly and dedicated team at Hedge End Vets for Pets, where you'll have the opportunity to provide outstanding service while making a real difference to pets and their owners. What your typical day will look like

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance, as well as free car parking.