Veterinary Receptionist

Vets for Pets; Reading; In loco; GBP 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

20% discount at Vet Group

Discounts and cashback schemes

Descrizione del lavoro

Tilehurst Vets for Pets is seeking an experienced Veterinary Receptionist to join our team. The role focuses on overseeing the practice’s insurance processes and supporting financial operations, working closely with the Practice Manager to ensure smooth daily administration.

The ideal candidate will have previous medical receptionist experience and be confident in guiding clients through practice services while maintaining a warm, welcoming environment for pets and their owners.

Competenze

• Previous medical receptionist experience is essential.
• Experience with insurance coordination or financial administration is advantageous.
• Strong customer service and communication skills are required.

Mansioni

• Oversee the practice’s insurance processes and support financial operations.
• Work with the Practice Manager to ensure smooth day-to-day administration and compliance.
• Support account management and client invoicing.
• Greet clients and manage payments and bookings.
• Coordinate day-to-day running using the online booking system.

Conoscenze

Receptionist experience

Insurance coordination

Financial administration

Accounts administration

Customer service

Strumenti

Online booking system

Descrizione del lavoro

If you take pride in delivering excellent customer service and enjoy working as part of a team, we have a fantastic opportunity for an experienced Veterinary Receptionist to join our team at Tilehurst Vets for Pets.

This is a primarily administrative role, focused on overseeing the practice’s insurance processes and supporting financial operations. You will work closely with the Practice Manager to ensure smooth day-to-day administration, maintain compliance, and support effective account management.

Candidates with previous experience in insurance coordination and financial or accounts administration will be particularly well suited to this position.

What your typical day will look like:

• Providing exceptional service to our clients and the highest standard of care to their pets, acting as a key link between clients and the clinical team.
• Building strong relationships with clients, their pets, and your colleagues, which will be essential to your success.
• Ensuring every client leaves the practice feeling completely satisfied, having received outstanding service and looking forward to their next visit.
• Greeting clients warmly, offering support and guidance, and confidently managing payments and future bookings.
• Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential.

This is a full-time position working 40 hours per week, with a salary in line with the national minimum wage.

About You:

• Previous medical receptionist experience is essential.
• You are the friendly and welcoming face for clients and their pets when they arrive at the practice.
• You are confident in providing guidance by keeping up to date with practice services and any additional offerings.
• You remain calm, attentive, and always focused on meeting clients’ needs.
• You bring enthusiasm and drive to your role, with a genuine passion for both customer service and animal care.
• You can handle a wide range of situations, from supporting clients through difficult news to celebrating happy milestones like a new puppy’s first visit.
• Your positive and engaging personality helps create a warm and welcoming atmosphere within the team.

In short, you thrive in a busy environment, enjoy helping people and their pets, and are always motivated to make a difference.

Benefits
In return, we offer a range of benefits including:

• 20% discount at the Vet Group, Pets at Home, and the Groom Room
• Access to discounts and cashback schemes

Location: RG30 1PR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!