Head Receptionist - Surrey

Pets at Home Limited; Redhill; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Individual staff training allowance

Discounted vet treatment for your IMEF

Discount at Pets at Home and other ret

Pension scheme

Extra day off for your birthday

Holiday allowance after 2 years

Job summary

Pets at Home Limited is seeking a Head Receptionist to lead the reception team, manage admin duties, and ensure exceptional client service while acting as the link between clients and the clinical team.

You will oversee daily reception tasks, staff rotas, holidays, debt management, and weekly banking, while supporting payroll processes and handling client complaints professionally. This part-time role (30 hours/week) requires veterinary practice experience as an advantage.

Qualifications

• Experience leading a reception or administrative team.
• Excellent customer service skills with a client focus.
• Proficient use of computer systems and online booking platforms.
• Experience with payments and basic banking tasks is preferred.
• Ability to coordinate admin duties with clinical staff.

Responsibilities

• Oversee the reception team and ensure daily tasks are completed on time.
• Provide a link between clients and the clinical team.
• Manage staff rotas and holidays; handle debt management and banking.
• Support payroll processes and handle client complaints professionally.
• Greet clients and manage payments and future bookings; maintain high service standards.

Skills

Team leadership

Customer service

Computer literacy

Cash handling

Booking management

Tools

Online booking system

Job description

• As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.
• You will undertake all core receptionist responsibilities, with added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, and handling client complaints professionally.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
  This is a part time role working 30 hours per week. Prior experience managing a team is required; veterinary practice experience is an advantage.
  Competitive salary commensurate with experience
• Individual staff training allowance
• Discounted vet treatment for your immediate family
• Discount at Pets at Home, as well as other retailers
• Pension scheme
• Extra day off for your birthday
• Holiday allowance which increases after 2 years of service