Receptionist - Surrey

Pets at Home Limited; Redhill; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounts

Pension

Career development

Holiday allowance

Cashbacks

Job summary

Pets at Home Limited is seeking a friendly Medical Receptionist for our Redhill Vets for Pets practice. You will greet clients and their pets, provide guidance, and ensure a warm, efficient reception experience at every visit.

You will handle payments, schedule future bookings, and use our online booking system to keep the practice running smoothly. This full-time role requires computer literacy and a patient-centered approach.

Qualifications

• Previous medical receptionist experience is essential.
• Some reception experience would be advantageous.
• Computer literacy is a must.

Responsibilities

• Greet clients and their pets, providing support, guidance and expertise.
• Manage payments and book future appointments confidently.
• Coordinate day-to-day practice routines using the online booking system.

Skills

Customer service

Communication

Computer literacy

Job description

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• This is a Full-Time role working 37 hours per week, including working 1 in 2 Saturdays.
• Previous Medical Receptionist experience is essential. Or some reception experience would be advantageous.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Redhill Vets for Pets practice.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.