Receptionist

Companion Care; Reigate and Banstead; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

20% discount at Vet Group / Pets at? ,

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Companion Care in Redhill is seeking a friendly veterinary receptionist to join our team. Your role includes greeting clients and their pets, guiding them through payments and bookings, and supporting the clinical team to deliver outstanding care.

You will manage day-to-day practice activities using our online booking system, ensuring smooth operations and excellent client satisfaction. Prior reception experience in a veterinary or medical setting is highly valued.

Qualifications

• Experience as a medical receptionist is essential.
• Friendly and welcoming face for clients and their pets.
• Able to keep up-to-speed with practice services and additional offerings.
• Calm, attentive, and focused on clients' needs.

Responsibilities

• Greet clients and provide support, guidance, and expertise.
• Coordinate day-to-day routines of the practice using the online booking system.
• Manage payments and future bookings with confidence.
• Act as a link between clients and the clinical team to ensure excellent service.

Skills

Exceptional customer service

Reception/front desk experience

Cash handling/payments

Computer literacy/online booking

Tools

Online booking system

Practice management software

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Redhill Vets for Pets practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full-Time role working 37 hours per week, including working 1 in 2 Saturdays.

The Attributes Required:

• Previous Medical Receptionist experience is essential. Or some reception experience would be advantageous.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location: RH1 6QL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!