Veterinary Receptionist

Vets for Pets; Lincoln; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashback

In-house career development

Pension

Holiday allowance

Job summary

Vets for Pets in Lincoln is seeking a full-time receptionist to provide outstanding client service and pet care coordination. You will welcome clients, support them with services and bookings, and handle payments using our practice management system.

The role requires calm and friendly interaction, enthusiasm for pet care, and reliability to cover a 40-hour week with every third Saturday on rotation. Benefits include discounts and career development opportunities.

Qualifications

• Greet clients and their pets with a friendly, professional manner.
• Be knowledgeable about practice services and available add-ons.
• Remain calm, attentive and focused on client needs.
• Use the practice management system confidently for bookings and payments.

Responsibilities

• Greet clients upon arrival and provide guidance.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the practice management system.

Skills

Friendly demeanor

Computer literacy

Client service

Calm under pressure

Tools

Practice management system

Job description

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our practice management system, so computer literacy is a must.

This is a Full Time role working 40 hours per week, including a share of up to 1 in 3 Saturdays.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this position is £12.81 per hour.

We are a welcoming and experienced team that encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we’d love to hear from you!

Location

LN6 7AN