Veterinary Receptionist - Growth Path, Perks & Support

CVS Group; Exeter; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Five weeks’ annual leave (pro rata) +

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Long Service Award – extra annualLeave

Job summary

CVS Vets is seeking a Veterinary Receptionist for St David's Veterinary Hospital in Exeter. The role focuses on welcoming clients, managing appointments, and supporting both clients and the veterinary team in a busy small-animal practice.

The position requires reception experience, strong communication, and empathy, with a pro-active approach to patient care. Part-time hours (20 per week) and a supportive CVS Vets environment are offered.

Qualifications

• Previous experience as a receptionist; veterinary setting a bonus
• Strong communication skills and genuine empathy
• Excellent customer service and public interaction experience
• Positive attitude and teamwork abilities
• Proficiency with Microsoft Office and database systems

Responsibilities

• Manage incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in person with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy to clients while maintaining professionalism
• Organise patients using the in-house system
• Liaise with veterinary practices to address patient needs
• Make necessary calls regarding debts and refunds
• Ensure clients feel welcomed and valued

Skills

Reception experience

Communication skills

Empathy

Customer service

Microsoft Office

In-house system

Education

High school diploma or equivalent

Tools

In-house practice system

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist for St David's Veterinary Hospital in Exeter. The role focuses on welcoming clients, managing appointments, and supporting both clients and the veterinary team in a busy small-animal practice.

The position requires reception experience, strong communication, and empathy, with a pro-active approach to patient care. Part-time hours (20 per week) and a supportive CVS Vets environment are offered.