Receptionist

CVS Group; Canterbury; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Five weeks' annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee wellbeing support

Career development pathway

Job summary

CVS Vets is seeking a Veterinary Receptionist at Barton Veterinary Hospital to support daily front-desk operations and client care. You will manage appointments, greet clients, handle payments, and coordinate with the veterinary team.

We value empathy, strong communication, and a customer-first mindset. The role offers 32 or 24 hours with 1:5 weekend mornings, and a flexible shift pattern within a UK veterinary group known for pet-first care.

Qualifications

• Previous experience as a Receptionist; veterinary setting is a bonus
• Resilience and ability to handle emotional situations with grace
• Strong communication skills and genuine empathy
• Outstanding customer service experience with the public
• Positive attitude and strong teamwork abilities
• Proficiency in office and database systems

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email and in-person interactions
• Greet and register new clients with a warm welcome
• Process and manage insurance forms accurately
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy to clients during stressful times while staying professional
• Organise patients using the in-house system
• Liaise with veterinary practices to address patient needs
• Make necessary phone calls regarding debts, belongings and refunds
• Ensure clients feel welcomed and valued at the practice

Skills

Receptionist experience

Veterinary setting experience

Communication skills

Empathy and customer service

Tools

Microsoft Office

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Barton veterinary Hospital.

Location: Barton veterinary Hospital

Contract: Permanent & FTC hours available

Hours: 32hrs & 24hrs including 1:5 w/e Saturday morning 8-12

Shift Pattern: Flexible

Discover Our Practice:

Practice Website Link: Barton Veterinary Hospital - CVS Vets 24/7 | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.