Veterinary Receptionist: Warm Client Care & Pet Care Admin

CVS Veterinary Group; Canterbury; Presencial; GBP 18.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Five weeks' annual leave (pro rata)

Long service award – extra annual days

Staff discount on veterinary bills

Employee assistance programme

Descripción de la vacante

CVS Vets is hiring a Veterinary Receptionist at Barton Veterinary Hospital. The role involves managing calls and appointments, greeting clients, handling insurance forms, and processing payments with empathy and professionalism.

You will work 32 or 24 hours per week with flexible shift patterns, including one in five weekend mornings. A desire to support pets and their families within a leading UK veterinary group is essential.

Formación

• Previous experience as a Receptionist is a must; veterinary setting is a bonus.
• Strong communication skills paired with genuine empathy
• Proficiency in Microsoft Office and database systems

Responsabilidades

• Manage incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in person interactions with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms adeptly
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy to clients during distressing times while maintaining professionalism
• Organise patients using the in-house system
• Liaise with veterinary practices to address patient needs and queries
• Make necessary calls regarding debts, belongings and refunds
• Ensure every client feels welcomed and valued at the practice

Conocimientos

Reception experience

Customer service

Microsoft Office

Communication

Herramientas

In-house system

Database systems

Descripción del empleo

CVS Vets is hiring a Veterinary Receptionist at Barton Veterinary Hospital. The role involves managing calls and appointments, greeting clients, handling insurance forms, and processing payments with empathy and professionalism.

You will work 32 or 24 hours per week with flexible shift patterns, including one in five weekend mornings. A desire to support pets and their families within a leading UK veterinary group is essential.