Veterinary Receptionist — Empathetic Front Desk & Perks

CVS Group; Poltimore; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Long service award

Staff discount on veterinary bills

Animed Direct discount

Employee assistance programme

Job summary

CVS Vets is seeking a friendly receptionist to join our veterinary practice in the UK. You will manage calls, schedule appointments, greet clients, and assist with insurance forms and payments, while maintaining a welcoming, empathetic environment.

The ideal candidate has prior reception experience, excellent communication skills, and the ability to handle emotionally charged situations with professionalism. Veterinary setting experience is a plus, and MS Office skills are required.

Qualifications

• Previous receptionist experience is essential.
• Experience in a veterinary setting is a bonus.
• Strong communication and empathy are required.
• Excellent customer service skills and professionalism.

Responsibilities

• Handle incoming calls and schedule appointments.
• Respond to queries via phone, email, and in-person interactions.
• Greet and register new clients, ensuring a warm welcome.
• Process insurance forms and manage payments.
• Dispense medications as required.
• Liaise with veterinary practices to address patient needs.
• Organise patients using the in-house system.

Skills

Reception experience

Communication skills

Empathy

Customer service

Microsoft Office

Education

GCSEs or equivalent

Tools

Database systems

Practice management software

Microsoft Office

Job description

CVS Vets is seeking a friendly receptionist to join our veterinary practice in the UK. You will manage calls, schedule appointments, greet clients, and assist with insurance forms and payments, while maintaining a welcoming, empathetic environment.

The ideal candidate has prior reception experience, excellent communication skills, and the ability to handle emotionally charged situations with professionalism. Veterinary setting experience is a plus, and MS Office skills are required.