Pet-First Vet Receptionist: Growth Path & Perks

CVS Veterinary Group; Exeter; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Salary aligned with the National Min.W

Five weeks' annual leave (pro rata)

Long Service Award: extra annual leave

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets welcomes a friendly Veterinary Receptionist to join St David's Veterinary Hospital in Exeter. The role focuses on welcoming clients, scheduling appointments, handling calls, and processing payments, while supporting the veterinary team in delivering high-quality care.

We offer a permanent contract for 20 hours per week with a structured reception pathway, ongoing learning, and staff discounts on pet care. Right to work in the UK required.

Qualifications

• PreviousReceptionist experience required; veterinary setting is a bonus.
• Ability to manage calls and appointments with professionalism.
• Strong communication and empathy when dealing with clients.
• Comfort with handling insurance forms and basic admin tasks.

Responsibilities

• Manage communications: answer calls and schedule appointments efficiently
• Inquiries resolution: respond to queries via phone, email, and in person
• Client reception: greet and register new clients warmly
• Insurance management: process insurance forms accurately
• Medication distribution: dispense medications as required
• Financial transactions: process payments accurately
• Emotional support: provide empathy during distressing times
• System utilisation: organise patients using the in-house system
• Inter-practice communication: liaise with veterinary practices to address needs
• Debt and refunds management: handle debt and refunds via phone or in person
• Client care: ensure every client feels welcomed and valued

Skills

Communication skills

Empathy

Customer service

Office software

Database systems

Resilience

Teamwork

Multitasking

Telephone etiquette

Tools

Microsoft Office

Practice management software

Job description

CVS Vets welcomes a friendly Veterinary Receptionist to join St David's Veterinary Hospital in Exeter. The role focuses on welcoming clients, scheduling appointments, handling calls, and processing payments, while supporting the veterinary team in delivering high-quality care.

We offer a permanent contract for 20 hours per week with a structured reception pathway, ongoing learning, and staff discounts on pet care. Right to work in the UK required.