Veterinary Receptionist

CVS Veterinary Group; Exeter; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Salary aligned with the National Min.W

Five weeks' annual leave (pro rata)

Long Service Award: extra annual leave

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets welcomes a friendly Veterinary Receptionist to join St David's Veterinary Hospital in Exeter. The role focuses on welcoming clients, scheduling appointments, handling calls, and processing payments, while supporting the veterinary team in delivering high-quality care.

We offer a permanent contract for 20 hours per week with a structured reception pathway, ongoing learning, and staff discounts on pet care. Right to work in the UK required.

Qualifications

• PreviousReceptionist experience required; veterinary setting is a bonus.
• Ability to manage calls and appointments with professionalism.
• Strong communication and empathy when dealing with clients.
• Comfort with handling insurance forms and basic admin tasks.

Responsibilities

• Manage communications: answer calls and schedule appointments efficiently
• Inquiries resolution: respond to queries via phone, email, and in person
• Client reception: greet and register new clients warmly
• Insurance management: process insurance forms accurately
• Medication distribution: dispense medications as required
• Financial transactions: process payments accurately
• Emotional support: provide empathy during distressing times
• System utilisation: organise patients using the in-house system
• Inter-practice communication: liaise with veterinary practices to address needs
• Debt and refunds management: handle debt and refunds via phone or in person
• Client care: ensure every client feels welcomed and valued

Skills

Communication skills

Empathy

Customer service

Office software

Database systems

Resilience

Teamwork

Multitasking

Telephone etiquette

Tools

Microsoft Office

Practice management software

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at St David's Veterinary Hospital

Location: St David's Veterinary Hospital, St David's Station

Contract: PERMANENT

Hours: 20

Shift Pattern: Mondays 10am-4.40pm, Wednesdays 8.30am-4pm, Fridays 10am-4.30pm 1in 8 Saturdays 8.30am-5.30pm

Discover Our Practice:

We are a busy small animal Veterinary Hospital providing 24 hour care.

Close to rail and bus links with a short walk into the City centre

Very friendly team who enjoy meeting outside of work for various activities

Practice Website Link: St Davids Veterinary Hospital, Exeter - CVS Vets 24/7 | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.