Receptionist

CVS Veterinary Group; Carmarthen; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Five weeks of annual leave pro-rata plus bank holidays

Long Service Award—an additional day of leave per year of service

Staff discounts on veterinary bills and pet products

Wellbeing support through an Employee Assistance Programme

Job summary

CVS Veterinary Group is seeking a Veterinary Receptionist for its Carmarthen vet hospital. This role involves managing client communications, scheduling appointments, and providing outstanding customer service. Ideal candidates will have receptionist experience, excellent communication skills, and a passion for animal welfare.

Join a leading veterinary group committed to delivering the best care for pets and enjoy a supportive work environment with comprehensive training and career development opportunities.

Qualifications

• Previous experience as a receptionist is required; experience in a veterinary setting is a bonus.
• Strong communication skills paired with genuine empathy.
• Ability to handle emotional situations with grace.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person professionally.
• Greet and register new clients, ensuring a warm welcome.

Skills

Receptionist experience

Customer service

Communication skills

Resilience

Technical skills (Microsoft Office, database systems)

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Carmarthen vet hospital.

Role Details

• Position: ECC Receptionist
• Location: Carmarthen vet hospital
• Contract: Permanent
• Hours: 16 hours per week
• Shift Pattern: Saturday and Sunday 9:00‑5:30

About CVS Vets

Joining a CVS Vets‑owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience: Receptionist experience required; veterinary setting experience is a bonus
• Resilience: Ability to handle emotional situations with grace
• Communication skills: Strong, paired with genuine empathy
• Customer service: Outstanding skills and experience with the public
• Attitude and teamwork: Positive attitude and superior teamwork abilities
• Technical skills: Proficiency in Microsoft Office and database systems

Our Offer to You

• Salary: Compliant with National Minimum Wage
• Annual leave: Five weeks pro‑rate plus bank holidays
• Long Service Award: Additional day of leave per year of service, up to five days
• Discounts: Staff discount scheme on veterinary bills and care; staff discount on Animed Direct for pet medicines, products, and food
• Wellbeing support: Employee Assistance Programme for confidential support
• Additional perks: Many more as part of our commitment to feel recognised, supported, and appreciated

For a full list of what we offer, click here: CVS Vets | What We Offer.

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS, with a range of courses to gain the knowledge and confidence to deliver top‑tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.